At Kwelaku, we take pride in creating vibrant, timeless, and functional womenswear that celebrates the beauty of African prints and craftsmanship. We want you to love your purchase as much as we love creating it. However, if you’re not completely satisfied, we’re here to help.
RETURNS
We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be:
Unworn, unwashed, and in its original condition.
Accompanied by the original tags and packaging.
Supported by proof of purchase (order number or receipt).
Please note that final sale items (e.g., discounted or clearance items) are non-returnable.
HOW TO INITIATE A RETURN
Contact us at info@kwelaku.com within 14 days of receiving your order to request a return authorization.
Once your return is approved, we’ll provide you with instructions on how to return your item(s).
Pack the item(s) securely in the original packaging and include your proof of purchase.
Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
REFUNDS
Once we receive and inspect your returned item(s), we’ll notify you of the status of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will be applied to your original payment method. Please note:
Shipping costs are non-refundable.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
EXCHANGE
We currently do not offer direct exchanges. If you’d like a different size or style, please return the original item for a refund and place a new order on our website.
DAMAGED OR DEFECTIVE ITEMS
We strive to ensure every item meets our high standards of quality. If you receive a damaged or defective item, please contact us at info@kwelaku.com within 7 days of receiving your order. We’ll gladly replace the item or issue a refund, depending on availability.
QUESTIONS?
If you have any questions about our Returns & Refunds Policy, please reach out to us at info@kwelaku.com We’re here to help!